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Shipping policy

WE DELIVER NATIONWIDE, Additional Charges may apply to certain locations.

HOW LONG WILL MY DELIVERY TAKE? 

We aim to deliver your item(s) within 3-5 working days , where possible we may offer additional shipping services at the checkout, including Next Day Delivery and Timed Deliveries. 

Please note that if a shipping charge is applied on the standard economy service this does not mean we can 100% guarantee that it will arrive in the stated estimate.

Any charge that is paid will not be refunded.

Our next working day service is subject to stock availability and courier availability in your area. 

If ordered after 1pm on a Friday this will then not leave us until Monday our working days are Monday-Friday.

If your order is placed prior to bank holiday please note bank holidays are not including as working days.

We will make every effort to contact you if the delivery estimate cannot be met and advise on the anticipated delivery date.

In the event of a long delay, we will make every effort to contact you to advise of this and where possible offer alternatives . We however cannot be held liable due to delays out of our control .



HOW IS MY ORDER DELIVERED?

All orders are delivered via a parcel courier, depending on your location the couriers used may vary but your item will always arrive boxed and with minimal non recyclable packaging. 


WHAT TIME WILL MY ORDER BE DELIVERED?

Your order will be delivered between 8am-5pm. During the summer months or busy periods our couriers may be operating after 5pm. 


WILL MY ORDER ARRIVE TOGETHER?

For all multiple item orders we will always endeavour to deliver your order together. However, on some occasions your order may possibly be delivered separately. 

ACCESS RESTRICTIONS

It is your responsibility as the customer to advise us of any access restrictions that you think may cause a delivery issue, here are some issues that can cause delivery problems:

  • weight restrictions on roads leading to your property
  • low overhanging trees
  • narrow roads with on street parking 
  • inner London restrictions
  • no drop kerb

WHAT HAPPENS IF MY DELIVERY FAILS DUE TO NOBODY BEING AT THE DELIVERY ADDRESS AND NOWHERE SAFE TO LEAVE MY ORDER? 

A re-delivery will be attempted, after 2 attempts a charge will apply at the customers expense. 

WHAT HAPPENS IF I REFUSE MY ORDER ON DELIVERY?

If you have changed your mind and no longer want your order, you will be liable for the return haulage charge.

This applies to all orders that have already been despatched.